Construction Loans

Why you should sign up for this product

• We have a customised credit policy for our Diaspora customers.
• Our wide product offering caters to different borrowing needs and clientele, including affluent customers and small & medium-sized businesses.
• We have streamlined our underwriting processes for faster decision making.
• Our panel of advocates includes law firms that have previously offered conveyancing services to international clients.
• We have a 24/7 Diaspora Banking call center. We are available for you irrespective of your time zone.

Rights and Obligations:

• T & Cs of loan facility are detailed on the offer letter.
• Customer data privacy policy is included in the offer letter.
• The rights and obligations of the borrower are detailed in the offer letter.

Complaints Handling Process:

• Lodge complaint at any of our branches, via call center, info@equitybank.co.ke or website: https://equitygroupholdings.com/ke/ We will record your feedback and issue you with a reference number.
• We will acknowledge you feedback within 48hours.
• If we cannot resolve the complaint immediately, we will advise on the next cause of action and when to expect feedback from us.
• We will endeavor to resolve the complaint within 7 working days. However, should we require more time to it, we will keep you updated with progress every 7 days until the complaint is resolved.
• Should the resolution not meet your satisfaction, feel free to get back to us with your concerns and we will review the issue and resolution and revert to you.

Contact Us:

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• Get in Touch by filling the below query form to send us your contact information