Equiloan

Why you should sign up for this product

1. Preferential terms are offered, pegged on the employer having an MOU with Equity Bank Limited.
2. It’s a long-term facility, enabling the clients to spread repayments.
3. Payment is deducted from source on check off for ease of repayment or deducted from the customers’ accounts upon receipt of Salary.

Complaints Handling Process

• Lodge complaint at any of our branches, via call center, info@equitybank.co.ke or website: https://equitygroupholdings.com/ke/ We will record your feedback and issue you with a reference number.
• We will acknowledge you feedback within 48hours.
• If we cannot resolve the complaint immediately, we will advise on the next cause of action and when to expect feedback from us.
• We will endeavor to resolve the complaint within 7 working days. However, should we require more time to it, we will keep you updated with progress every 7 days until the complaint is resolved.
• Should the resolution not meet your satisfaction, feel free to get back to us with your concerns and we will review the issue and resolution and revert back to you

Rights and Obligations

• T & Cs of loan facility are detailed on the offer letter.
• Customer data privacy policy is included in the offer letter.
• The rights and obligations of the borrower are detailed in the offer letter.