EVA is the Equity Virtual Assistant – taking financial services to the next level and making transactions into conversations. Powered by artificial intelligence, Eva can simulate a conversation (or a chat) with a user using natural language.

You can access Eva on social media platforms:

WhatsApp – Save the number +254763000000 on your phone and start chatting with EVA or Click https://bit.ly/EquityVirtualAssistant

Facebook Messenger – Search EquityEva or Click https://facebook.com/EquityEva

Telegram – Search Equitychatbot or Click https://bit.ly/EvaTelegramChatbot

Type "Hello Eva" to start! Soon, Eva will be available on any other identified social media platform.

With Eva, you can:

• Open a virtual bank account in an instant (coming soon)
• Link an existing Equity bank account
• View your account details:
  1. Check your account balance
  2. Get a mini statement of your last 10 transactions
• Transact
  1. Send money to another Equity bank account
  2. Send money to M-PESA
  3. Buy airtime
• Loans
  1. Learn more about our loan products and interest rates
  2. Request your loan to be restructured
• Change or reset your Eva PIN
• Stay informed:
  1. View facts about COVID-19
  2. Learn interesting facts about Equity

• Type "hello" to start conversation with Eva, on any of your preferred social media platform
• Eva will respond with privacy policy and Terms and conditions
• Read through and reply with "Accept"
• Eva will display a list of services, kindly select one
• Eva will inquire if you have an existing Equity bank account
• Follow the steps provided and your account will be linked to Eva

No, EVA chatbot is a free service to all Equity Bank customers.

Yes, Eva e is available 24 hours a day, 7 days a week.

No, only active personal accounts are supported on Eva.

You can open an Equity bank account with Eva in an instant. Simply message Eva and type “open account”. You will be prompted to provide your:

• National ID number
• Full name
• Date of birth
• Email address
• Phone number

That’s all! Follow the steps provided by Eva and you’ll have your Equity account in an instant.

EVA currently supports British English and can understand phrases or greetings in common slang.

While Eva’s vocabulary is constantly growing to accommodate and recognize more common phrases, soon other languages used across Equity bank subsidiaries such as French and Swahili will be supported.