Partner with Equity

1. An existing business that has been operating successfully in the same location for a minimum of 12 months prior to application.
2. Valid business permits for the existing business
3. A strategic business location - accessibility, visibility and security
4. A good reputation and high moral standing
5. An excellent reach and catchment area
6. Brief description of commercial activity- 12 months
7. Current statements for the last 6 months

1. By signing up you acquire all major card schemes
2. The convenience to customers results in increased sales
3. It’s a secure method of transacting for both you and the customer
4. It ensures customer convenience and satisfaction
5. It’s a cost-effective method of receiving payment
6. There are free balance enquiries for all Equity Bank cardholders

Your business has the chance for a complimentary inclusion on the American Express Selects Program. This means free online-marketing at a global level with the possibility of reaching millions of Amex cardholders in over 120 countries.

• Safe to process payments _EMV compliant infrastructure
• Merchant settlement by the following working day.
• Capable of using the internet and wireless technology (GPRS, Wi Fi ) and is Portable
• Accepts all major cards _ American Express, Union Pay International, Diners Club, Discover, JCB, MasterCard and Visa, which are authorised online real time.
• Processing of both PIN enabled and signature-based payments
• Reporting available at terminal level

• Lodge complaint at any of our branches, via call center, info@equitybank.co.ke or website: https://equitygroupholdings.com/ke/ We will record your feedback and issue you with a reference number.
• We will acknowledge you feedback within 48hours.
• If we cannot resolve the complaint immediately, we will advise on the next cause of action and when to expect feedback from us.
• We will endeavor to resolve the complaint within 7 working days. However, should we require more time to it, we will keep you updated with progress every 7 days until the complaint is resolved.
• Should the resolution not meet your satisfaction, feel free to get back to us with your concerns and we will review the issue and resolution and revert to you.

• T & Cs of products are available on website and as part of account opening form.
• Data privacy policy included in customer onboarding and account opening forms