Whistleblowing

Collections & Paybill solutions

Omni-channel collection solutions that let institutions receive payments from citizens, students, patients, members and congregants through any channel.

Key Features

  • Channels: branch, mobile (STK Push, USSD, Equity App), agents, web, ATM/CDM, cheques, M-Pesa Paybill 247247 and interoperability
  • Local validation – bank hosts payer data
  • Remote validation – real-time call to the institution’s ERP
  • Instant payment notification into the institution’s system
  • Simple Paybill with short-code reference (no validation)

Benefits

  • Real-time payment advice
  • Online reconciliation and audit trail
  • 24/7 contact centre support

Requirements

  • Active Equity account (collection account)
  • KYC documentation – certificate of registration/incorporation or establishing Act/Gazette notice, KRA PIN, and IDs/KRA PINs of signatories
  • Board/Council resolution authorising the account or facility and appointing signatories
  • Payer data / reference structure
  • Technical contact for integration (where applicable)
  • Charges

    • Collection account charge: Nil
    • Host-to-host installation: Free
    • Telco charges apply for mobile money payments
  • Potential Risks

    • Misapplied payments where wrong references are used
    • System downtime affecting validation

We would like to call you back regarding this product.


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