Prepaid Cards

Why you Should Get an Equity PrePaid Card

•  24 hours access to your account through POS, Ecommerce, Agency banking & ATM machines
• Convenient for Online transactions
• Companion for debit card therefore reduces account exposure to many transactions.
• Worldwide acceptance
• SMS alerts for card transactions.

Security Tips

• Do not share PIN with anyone.
• If the card is suspected to be compromised, report to the nearest branch or call 0763000000.
• Avoid sharing your full card number, expiry date and card verification value with anyone
• Always keep your cards safe. In case the card is misplaced/lost, this should communicate to the bank to block the card immediately .The cardholder can also self-block the card through the Equity APP.

Transaction Process

• Card transactions on prepaid cards are real time.

Complaints Handling Process

• Lodge complaint at any of our branches, via call center, info@equitybank.co.ke or website: https://equitygroupholdings.com/ke/ We will record your feedback and issue you with a reference number.
• We will acknowledge you feedback within 48hours.
• If we cannot resolve the complaint immediately, we will advise on the next cause of action and when to expect feedback from us.
• We will endeavor to resolve the complaint within 7 working days. However, should we require more time to it, we will keep you updated with progress every 7 days until the complaint is resolved.
• Should the resolution not meet your satisfaction, feel free to get back to us with your concerns and we will review the issue and resolution and revert to you.

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• Rights and Obligations

  • T & Cs of products are available on website and as part of account opening form.
  • Data privacy policy included in customer onboarding and account opening forms

• What You Require to Sign Up for an Equity Prepaid Card

  • To be eligible for an Equity PrePaid Card you only need to present a copy of your original ID or Passport, KRA PIN and a filled out Equity PrePaid card registration form.
  For charges applicable to this product/service, refer to the tariff guide available on this link. 

  Tariff Guide

• 3 simple ways to top up your Equity PrePaid Card

  1. You may top up your Equity PrePaid Card through Eazzy 247. (This service is only available to Equity Bank Account holders.)
  2. You may use your SIM lines (Equitel or Mpesa) to top up your Equity PrePaid Card.
  3. You may visit any Equity Bank Agent to top up your Equity PrePaid Card.