Dear Partner,

We extend our gratitude for your unwavering commitment to our partnership and to grow the Merchant business. Your dedication is truly appreciated.

As we continue to secure our customers, it is important to remain aware and upto date with the current and evolving updates in the payments and merchant business.

We acknowledge your good work in supporting your customers and Kenyans in adopting the use of cashless payments. As more Kenyans and the world adopt cashless payments, it is important to be vigilant of possible weaknesses that fraudsters can use to defraud you or your customers.

Kindly be alert to:

1. Individuals who pretend to be concerned and overfriendly to know about your business.
2. Individuals who request for sensitive information such as your bank account details or ID number under the pretense of facilitating payment for their orders.
3. Individuals attempting to steal your Personal Identification Number (PIN) by requesting you to purchase airtime via mobile money on their behalf, citing the need to make urgent calls to their purported "bosses."
4. Individuals engaging in SIM card theft by requesting to borrow your phone, purportedly to make calls to their alleged "bosses."

Should you encounter individuals exhibiting such suspicious behavior, we strongly advise exercising caution and refraining from divulging any confidential information. Additionally, please promptly report any instances of suspicious activity to us by contacting our dedicated service center line at 0763 000 000.

As we continue to deliver our promise to our customers, we would like to assure you that Equity Bank takes any incidences of fraud seriously. We follow the due process to resolve any reported cases and always stay in touch with our partners and keep them informed during the process.

Thank you once again for your continued partnership.