If we cannot resolve the complaint immediately, we will advise on the next cause of action and when to expect feedback from us.
We will endeavor to resolve the complaint within 7 working days. However, should we require more time to it, we will keep you updated with progress every 7 days until the complaint is resolved.
Should the resolution not meet your satisfaction, feel free to get back to us with your concerns and we will review the issue and resolution and revert to you.
Contact Us:
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Diaspora Banking, Equity Bank (Kenya) Ltd
Equity Centre, Upper Hill, Hospital Road, Ground Floor.
P .O. Box 103098 – 00101, Nairobi. Kenya.
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