Diaspora Credit Cards

Great features

• Visa cards are interest-free for 45 days
• AMEX cards are interest-free for 50 days
• AMEX cards also offer travel insurance, loyalty points, and airport priority pass lounge benefits
• We lend up to 90% of the cash or fixed deposit account offered as security
• Quick application process – we don’t require your income documents

What you require to sign up

Diaspora credit cards are only offered to applicants who meet either of the following criteria:

• Non-Resident Kenyans
• Kenyans sent on foreign missions abroad
• Kenyans with dual citizenship

Required Documents for Each Applicant:

• New or existing Equity Bank account
• New or existing cash or fixed deposit account which will be used as security for the credit card
• Identification Documents – Kenyan ID/Passport, KRA PIN, and proof of current address
• Completed credit card application form

Transaction Process:

• Real time Credit cards transactions for approved transactions. Billed later on the credit card statement.

Why you should sign up for this product

• We have a customised credit policy for our Diaspora customers.
• Our wide product offering caters to different borrowing needs and clientele, including affluent customers and small & medium-sized businesses.
• We have streamlined our underwriting processes for faster decision making.
• We have a 24/7 Diaspora Banking call center. We are available for you irrespective of your time zone.

Potential Risks:

• Do not share PIN with anyone.
• If the card is suspected to be compromised, change the PIN at an ATM location.
• Avoid sharing your full card number, expiry date and card verification value with anyone.
• Always keep your cards safe. In case the card is misplaced/lost, this should communicate to the bank to block the card immediately. The cardholder can also self-block the card through the Equity APP.

Complaints Handling Process:

• Lodge complaint at any of our branches, via call center, info@equitybank.co.ke or website: https://equitygroupholdings.com/ke/ We will record your feedback and issue you with a reference number.
• We will acknowledge you feedback within 48hours.
• If we cannot resolve the complaint immediately, we will advise on the next cause of action and when to expect feedback from us.
• We will endeavor to resolve the complaint within 7 working days. However, should we require more time to it, we will keep you updated with progress every 7 days until the complaint is resolved.
• Should the resolution not meet your satisfaction, feel free to get back to us with your concerns and we will review the issue and resolution and revert to you.

Contact Us:

• Visit Us: 

• Get in Touch by filling the below query form to send us your contact information