Fanikisha Jamii

Great features

• Loans: Kshs. 1,000 - 500,000
• Flexible repayment period 12 months

What you require to sign up

• Be a Member of a registered group under relevant government department, whose prime objective is to promote enterprises and access to financial services.
• Each member of the group to be an active Equity Bank customer

Easy Steps to get the product

• The members to enrol in a group/ form a group
• Register the group with relevant government body
• Visit the nearest branch for support.

Why you should sign up for this product

The product will provide;

• Access to financial literacy and entrepreneurship training.
• Loans for payments of Bills:- Pay school fees & Payment medical bills,
• Purchase house hold chattels,
• Clean water and sanitation-buying tanks, piping, digging wells, water piping costs, water purifiers, connection fees, building latrines, water pump,
• Technology gadgets & Clean energy products; Solar panels, solar lamps, aquarium, Bio gas, jiko koa.

Complaints Handling Process

• Lodge complaint at any of our branches, via call center, info@equitybank.co.ke or website: https://equitygroupholdings.com/ke/ We will record your feedback and issue you with a reference number.
• We will acknowledge you feedback within 48hours.
• If we cannot resolve the complaint immediately, we will advise on the next cause of action and when to expect feedback from us.
• We will endeavor to resolve the complaint within 7 working days. However, should we require more time to it, we will keep you updated with progress every 7 days until the complaint is resolved.
• Should the resolution not meet your satisfaction, feel free to get back to us with your concerns and we will review the issue and resolution and revert back to you.

Rights and Obligations

• T & Cs of loan facility are detailed on the offer letter.
• Customer data privacy policy is included in the offer letter.
• The rights and obligations of the borrower are detailed in the offer letter.