If we cannot resolve the complaint immediately, we will advise on the next cause of action and when to expect feedback from us.
We will endeavor to resolve the complaint within 7 working days. However, should we require more time to it, we will keep you updated with progress every 7 days until the complaint is resolved.
Should the resolution not meet your satisfaction, feel free to get back to us with your concerns and we will review the issue and resolution and revert back to you.
Rights and Obligations
T & Cs of loan facility are detailed on the offer letter.
Customer data privacy policy is included in the offer letter.
The rights and obligations of the borrower are detailed in the offer letter.
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