Pamoja Biashara Loan

Great features

• Loans: Kshs. 20,000 – 5,000,000
• Maximum repayment period 13 months

What you require to sign up

• Be a Member of a registered group under relevant government department, whose prime objective is to promote enterprises and access to financial services.

Easy Steps to Get the product

• The members to enrol in a group/ form a group.
• Register the group with relevant government department.
• Visit the nearest branch for support.

Security

• Savings
• Personal guarantee of directors
• Risk Fund - percentage based on partnership agreement.

Why you should sign up for this product

• Access to financial literacy and entrepreneurship training.
• Supports restocking of customer business
• Flexible security requirement
• Promotes savings culture
• Increase of customer income levels

Complaints Handling Process

• Lodge complaint at any of our branches, via call center, info@equitybank.co.ke or website: https://equitygroupholdings.com/ke/ We will record your feedback and issue you with a reference number.
• We will acknowledge you feedback within 48hours.
• If we cannot resolve the complaint immediately, we will advise on the next cause of action and when to expect feedback from us.
• We will endeavor to resolve the complaint within 7 working days. However, should we require more time to it, we will keep you updated with progress every 7 days until the complaint is resolved.
• Should the resolution not meet your satisfaction, feel free to get back to us with your concerns and we will review the issue and resolution and revert back to you.

Rights and Obligations

• T & Cs of loan facility are detailed on the offer letter.
• Customer data privacy policy is included in the offer letter.
• The rights and obligations of the borrower are detailed in the offer letter.