Salary Advance

Great features

1. A loan of up to KSh300,000 is advanced, subject to the bank’s profile of the customer/account holder.

What you require to sign up

1. You should be an active holder by remitting at least three months’ salary into your Equity account
2. You need to present a Confirmation Letter or Introduction Letter from your employer.

How to apply for Salary Advance

• Visit your nearest Equity Bank branch
• Fill in and submit the loan application form to the bank
• The loan application is appraised.
• Upon approval an offer letter will be issued.
• Accepts the loan and returns offer letter and meet sanction conditions.
• The loan is disbursed.

What you require to sign up

• Pay slip
• Identification documents
• Employment letter for check off loans and Salary advance

Security

• Customer pre-qualified

Why you should sign up for this product

1. Preferential terms are offered
2. It’s a long-term facility, enabling the clients to spread repayments.
3. Payment is deducted from source on check off for ease of repayment or deducted from the customers’ accounts upon receipt of Salary.

Complaints Handling Process

• Lodge complaint at any of our branches, via call center, info@equitybank.co.ke or website: https://equitygroupholdings.com/ke/ We will record your feedback and issue you with a reference number.
• We will acknowledge you feedback within 48hours.
• If we cannot resolve the complaint immediately, we will advise on the next cause of action and when to expect feedback from us.
• We will endeavor to resolve the complaint within 7 working days. However, should we require more time to it, we will keep you updated with progress every 7 days until the complaint is resolved.
• Should the resolution not meet your satisfaction, feel free to get back to us with your concerns and we will review the issue and resolution and revert back to you.

Rights and Obligations

• T & Cs of loan facility are detailed on the offer letter.
• Customer data privacy policy is included in the offer letter.
• The rights and obligations of the borrower are detailed in the offer letter.