Ordinary Account

What You Require to Sign Up

1. Individuals (singly or jointly) -Original Identification document & KRA Pin
2. Registered Groups - Registration Certificate, Constitution, minutes of resolution to open account certified by the District Social Development officer (DSDO).
3. An introduction letter from the DSDO
4. Registered Business- see account opening requirements for different entities.

Sign up Process

1. Download the application form
2. Present the filled out form and necessary documents to the nearest Equity branch.
3. The bank will then process your application and you can start banking with us.
4. For any further clarification, fill out the feedback form below and we will get back to you.

Transaction Process

• Cash transaction on account happens on a real-time basis.

Complaints Handling Process

• Lodge complaint at any of our branches, via call center, info@equitybank.co.ke or feedback link TALK TO US. We will record your feedback and issue you with a reference number.
• We will acknowledge your feedback within 48hours.
• If we cannot resolve the complaint immediately, we will advise on the next cause of action and when to expect feedback from us.
• We will endeavour to resolve the complaint within 7 working days. However, should we require more time to it, we will keep you updated with progress every 7 days until the complaint is resolved.
• Should the resolution not meet your satisfaction, feel free to get back to us with your concerns and we will review the issue and resolution and revert back to you.

Potential Risks

• To safeguard funds in your account, do not share you PINs with anyone. 
• When making payments using your card, be sure the card stays in your sight.  If you lose your card, communicate to the bank to block it.
• If you suspect any of your PINs is known by others, please change it immediately.

Rights and Obligations

• T & Cs of products are available on website and as part of account opening form.
• Data privacy policy included in customer onboarding and account opening forms