Al Fardan Exchange

Key Features

Customers in Kenya can receive money sent from the UAE via below channels:

1. Bank account (Equity accounts or third party Bank accounts)
2. Mobile Wallet (Mpesa or Airtel Money)

Benefits

1. Speed of delivery: Service allows instant transfers to mobile wallets, Equity Bank accounts and same day delivery to other Banks in Kenya.
2. Service easily accessible to senders via the Al Fardan Exchange Alfapay APP. Al Fardan Exchange also have 90 branch locations spread across the UAE where senders can access their services.

Requirements

• For senders – signing up on the Alfapay APP available on Playstore or Appstore and providing all the required KYC details. Services also accessible via the Al Fardan branch locations

• For receivers – sharing valid mobile or account number details with the sender.

Ideal for

• Receiving money sent from the UAE to Kenya

Charges

• Beneficiaries are not charged to receive funds

Transaction Process

1. Sign up to the Alfapay APP and key in valid KYC information.

2. Provide details of the transfer and preferred mode of collection by receiver (Mobile or Bank account)

3. Alternatively, visit any Al fardan branch to receive assistance in processing the transfer.

Complaints Handling Process

• Receiver contacts the sender. The sender in turn contact’s the Al Fardan customer Support team.

• If the issue requires resolution in collaboration with the Bank, the Al Fardan customer support team contacts Equity Bank partner support team via MoneyTransfer@equitybank.co.ke for resolution.