Merchant Acquisition for POS/PDQ Card Payments

Benefits to Merchants

1. You can acquire all major card schemes
2. It leads to increased sales
3. Secure and cost effective - reduces overhead costs and risks associated with cash handling
4. Guaranteed payment from the acquirer
5. Customer convenience and satisfaction
6. Enhances accountability and maintains audit trail.

Benefits to Customers

1. Safety – no risks involved as in carrying cash.
2. No extra charges for paying by card.
3. Enhances accountability.
4. Convenience and ease of use anywhere, anytime

Charges

• To the merhcnat, a percentage merchant service commission is charged.

Potential Risks

• No specific risks due to EMV compliance; general card payments related risks may occur e.g. fraud

Transaction Process

• Customer hands the card to the merchant staff/cashier who will enter the amount > Customer enters PIN to authorize payment > transaction is processed

Complaints Handling Process

• Lodge complaint at any of our branches, via call center, info@equitybank.co.ke or website: https://equitygroupholdings.com/ke/ We will record your feedback and issue you with a reference number.
• We will acknowledge you feedback within 48hours.
• If we cannot resolve the complaint immediately, we will advise on the next cause of action and when to expect feedback from us.
• We will endeavor to resolve the complaint within 7 working days. However, should we require more time to it, we will keep you updated with progress every 7 days until the complaint is resolved.
• Should the resolution not meet your satisfaction, feel free to get back to us with your concerns and we will review the issue and resolution and revert to you.

Rights and Obligations

• T & Cs of products are available on website and as part of account opening form.
• Data privacy policy included in customer onboarding and account opening forms