Hellopaisa

Key Features

Customers in Kenya can receive money sent from South Africa and the UAE via below channels:

1. Bank account (Equity accounts or third-party Bank accounts)
2. Mobile Wallet (MPesa or Airtel Money)

Customers can also visit any Equity Bank branch to receive funds sent via the cash pick up option.

Benefits

1. Service easily accessible to senders via an APP. Senders are not required to visit a physical location to send money.
2. Speed of delivery: Service allows instant transfers to mobile wallets, Equity Bank accounts and same day delivery to other Banks in Kenya. Customers can also receive cash instantly via any Equity Bank branch for transfers sent via the cash pick up option.

Requirements

• For senders – signing up on the APP available on Playstore or Appstore and providing all the required KYC details.
• For receivers – sharing valid mobile or account number details with the sender. For the option to receive funds via cash pick up, receiver should visit any Equity Bank branch and provide a valid transaction reference number sent to them by the sender.

Ideal for

• Receiving money sent from South Africa and the UAE to Kenya

Charges

• Beneficiaries are not charged to receive funds

Transaction Process

1. Sign up on the APP on your android or IOS device and key in valid KYC information.
2. ANDROID APP – Select the SEND CASH tab and select the "ADD" button in the top right corner.
3. IOS APP – Select "Recipients" on the home screen and then click on the add recipient icon in the top right corner. Select the nationality - Kenya, and pay-out method. Complete the recipient's details and click on "Save".
4. FREE USSD – Dial the *130*43556# and select the "Add Recipient" option from the menu.
5. Sender visits any exchange house with the Hellopaisa service to send money. Sender shares the receiver destination, amount, name of receiver and the sender’s ID/Passport.

Complaints Handling Process

• Receiver contacts the sender. The sender in turn contact’s the HelloPaisa customer Support team.
• If the issue requires resolution in collaboration with the Bank, the HelloPaisa customer support team contacts Equity Bank partner support team via MoneyTransfer@equitybank.co.ke for resolution.