Nala

What is NALA?

NALA app helps users to make secure and reliable payments from the UK, the USA and the EU to your loved ones in Kenya.

How to Download It

• Go to the app/play store (Available on IOS and Android) and search for NALA OR.
• Use this link to download the app in your phone.

How to Use It

• Go to the send money screen and click on recipient name
• Click on Create New Recipient to make a transfer
• Click on recipient’s name and bank details
• Save to proceed with the bank transfer

Now enjoy sending money to your friends, family and loved ones.

Ideal for

• Sending money from the UK or US to Kenya.

• Requirements

  • For senders – signing up on the Nala APP available on Playstore or Appstore and providing all the required KYC details.
  • For receivers – sharing valid mobile or account number details with the sender.

• Charges

  • Beneficiaries are not charged to receive funds

• Benefits

  1. Service easily accessible to senders via an APP. Senders are not required to visit a physical location to send money.
  2. Speed of delivery: Service allows instant transfers to mobile wallets, Equity Bank accounts and same day delivery to other Banks in Kenya.

• Complaints Handling Process

  1. Receiver contacts the sender.
  2. The sender in turn contact’s the Nala customer Support team.
  3. If the issue requires resolution in collaboration with the Bank, the Nala customer support team contacts Equity Bank partner support team via MoneyTransfer@equitybank.co.ke for resolution.