Pay with Equity

Pay with Equity (PWE) (previously known as EazzyPay) is the Bank’s mobile acquiring platform that enables mobile subscribers to pay for goods and services easily and conveniently to one merchant Till Number.

The interoperability feature of the PWE means that subscribers can pay from Equitel, Eazzybanking App, Pesalink, MPesa and Airtel Money. Settlements for PWE transactions are real-time and merchants are able to access these funds immediately thus offering more convenience to them. Merchants are not charged any commissions when they have the One Equity Till Number.

Benefits to Merchants

No touching of Cash more so in this season where hygiene is important
You can accept payments from customers from all mobile networks (Equitel, Eazzy Banking App, Airtel,Mpesa and Pesalink)
You are not charged any commission as it is free to Collect payments
When customers pay you it reflects instantly in your account i.e. Real Time Settlement.
Collected money is available for immediate use
Equity provides pre-qualified credit based on the merchant business volume
Merchant can see the prequalified amount on our digital channels, and
Instant set-up/onboarding
It provides an audit trail and ease of reconciliation
It is a neater display as you do not need many Till numbers stickers since it is interoperable

Benefits to Customers

Customers can enjoy fast & cashless payments where they do not need to touch cash.
Customers can enjoy the enjoy interoperability as they can pay from whichever mobile network they belong to i.e Mpesa/Airtel Money/Equitel and bank accounts
Customers can enjoy the convenience of paying straight from their account hence no need to move money from their bank accounts to mobile wallets

FAQs

Click here to read the Frequently Asked Questions

Requirements

i. The applicant must have a running business

ii. The applicant must maintain a collection account with Equity

iii. The applicant must fill in and sign the Pay With Equity merchant application form

iv. The applicant must read and accept the Pay With Equity terms and conditions

Charges

There are no charges for receiving payments via PWE Merchant till
Equity customers paying via Equitel & Equity App are not charged. Other mobile providers’ tariff charges apply

Transaction Process

Equitel: Menu > My Money > Pay for goods & services
Equity App: Equity App > Log in > Pay for goods & services
Mpesa: Lipa na M-Pesa > Paybill 247247 > Business No. 247247 > Enter Account No (Till No.)
Airtel: Airtel Memu > Make Payments > Paybill 247247 > Enter Ref. Number
Pesalink: Pesalink Menu > Send to Phone > Enter Equity Till Number

Complaints Handling Process

Lodge complaint at any of our branches, via call center, info@equitybank.co.ke or website: https://equitygroupholdings.com/ke/ We will record your feedback and issue you with a reference number.
We will acknowledge you feedback within 48hours.
If we cannot resolve the complaint immediately, we will advise on the next cause of action and when to expect feedback from us.
We will endeavor to resolve the complaint within 7 working days. However, should we require more time to it, we will keep you updated with progress every 7 days until the complaint is resolved.
Should the resolution not meet your satisfaction, feel free to get back to us with your concerns and we will review the issue and resolution and revert to you.

Rights and Obligations

T & Cs of products are available on website and as part of account opening form.
Data privacy policy included in customer onboarding and account opening forms

Eazzy Banking