Pay for over 5,000 government service on E-Citizen

Pay for over 5,000 government service on E-Citizen conveniently through Equity. You can dial *247#, use your Equitel line, Equity Mobile App/Equity Online, Eazzy Biz or by visiting your nearest Equity branch/Agent. ( Use Paybill 222222).

Frequently Asked Questions

1. What is the biller number for making E-Citizen payments?

The New biller number is 222 222. Kindly note that the biller number 206206 is no longer valid.

2. Through what channels can I make E-Citizen payments?

You can make payments through any of the Equity Channels: Dial *247#, Equitel, Equity Mobile App/Equity Online, EazzyBiz,Branch and Agent Networks.

3. What are the transaction charges for making E-Citizens payments via *247#, Equitel, Equity Mobile App, Equity Online, EazzyBiz, Branch and Agent Networks?

You will be charged Ksh 30 plus excise duty for payments made on our Channels.

4. Are the E-Citizens payments instant?

Yes, all payment transaction via *247#, Equitel, Equity App/Equity Online, EazzyBiz, Branch and Agent Networks are instant.

5. Can a non-Equity customer pay through the Equity Agent or Branch?

Yes, all customers both non-equity and equity customers, can make payments through an Equity Branch and Equity Agent.

6. What is the payment process?

Visit www.ecitizen.go.ke and sign in or register
Select the service you require and complete the process.
As part of the transaction process, you will receive a Reference Number
Pay instantly through any of your preferred Equity Channel: *247#, Equitel, Equity Mobile App/Equity Online, EazzyBiz, Equity Branch and Agent Networks. Remember to capture the Reference Number.
Upon payment proceed to complete the transaction on the E-Citizen portal

7. How do I make E-Citizen payments via *247#?

Dial *247# > Select Pay Bill > Enter Business Number > Enter 222 222 > Enter Reference Number > Enter Amount > Enter Pin

8. How do I make E-Citizen payments on the Equitel line?

Select Sim Tool Kit > Select My Money > Select Pay Bills > Enter Business Number > Enter Reference Number > Enter Amount > Enter Pin and complete the transaction.

9. How to make E-Citizen payments on Equity Mobile/Equity Online?

Select Transact > Paybill > Enter the Biller > Enter 222222 > Enter Reference Number > Enter Amount >Enter PIN or OTP and complete the payment.

10. How do I make E-Citizen payments at the Branch?

Present Reference Number > Present Cash > Teller will process the transaction > Receipt Issued

11. How do I make E-Citizen payments on EazzyBiz?
- Login to your EazzyBiz Portal (Marker) Select Payments > Data Maintenance > Payee > Service Provider> Select ECITIZEN > Service Type> Select ECITIZEN > Consumer Number/Identifier > Enter (Enter eCitizen Reference Number) > Submit > Confirm.
- Login to your EazzyBiz Portal (Approver)
- Select Payments > Pending Activities > Payee > Authorize.
- To initiate the transaction, Select Payments > Initiate > Payments > Bill Payment > Select Debit Account > Select Service Provider ECITIZEN > Enter Payment Amount > Submit > Confirm How do I make E-Citizen payments at the Equity Agent? Present Reference Number > Present Cash > Agent will process the transaction > Receipt Issued
12. What is the evidence of successful payment?

On *247# and Equitel you will get a notification SMS on your phone as evidence of payment. On Equity Mobile App/Equity Online/ EazzyBiz, you will get a notification SMS on your phone as evidence of payment. You can also download receipt after completing the transaction. At the Branch and Equity Agent, you will be issued with a payment receipt as evidence of payment.

13. Will I be needed to complete the transaction on E-Citizen portal after making the branch payment?

Yes, completion of the process on the E-Citizen portal is required for the payment of service to be completed and validated.

14. If I require any support in processing the payments, what should I do?

Call our 24-Hour contact centre on 0763 000 000 or visit our nearest Branch for support.

Eazzy Banking

Pay for over 5,000 government service on E-Citizen

Pay for over 5,000 government service on E-Citizen conveniently through Equity. You can dial *247#​​, use your Equitel​​ line, Equity Mobile App/Equity Online, Eazzy Biz​​ or by visiting your nearest Equity branch/Agent. ( Use Paybill 222222).

Frequently Asked Questions

1. What is the biller number for making E-Citizen payments?

2. Through what channels can I make E-Citizen payments?

3. What are the transaction charges for making E-Citizens payments via *247#, Equitel, Equity Mobile App, Equity Online, EazzyBiz, Branch and Agent Networks?

4. Are the E-Citizens payments instant?

5. Can a non-Equity customer pay through the Equity Agent or Branch?

6. What is the payment process?

7. How do I make E-Citizen payments via *247#?

8. How do I make E-Citizen payments on the Equitel line?

9. How to make E-Citizen payments on Equity Mobile/Equity Online?

10. How do I make E-Citizen payments at the Branch?

11. How do I make E-Citizen payments on EazzyBiz?

12. What is the evidence of successful payment?

13. Will I be needed to complete the transaction on E-Citizen portal after making the branch payment?

14. If I require any support in processing the payments, what should I do?

Pay for over 5,000 government service on E-Citizen conveniently through Equity. You can dial *247#, use your Equitel line, Equity Mobile App/Equity Online, Eazzy Biz or by visiting your nearest Equity branch/Agent. ( Use Paybill 222222).