Visa Debit Cards

Why You Should Get the Equity Visa Debit Card

1. Offers convenience in making payments-No need to carry cash.
2. 24 hours access to your account through POS, Ecommerce Agency banking & ATM machines
3. International acceptance
4. SMS alerts for card transactions.
5. More secure than carrying cash

Charges

• Kes 600 card issuance/application fee
• Kes.200 annual fee
• Kes.30 cash withdrawal fee (Equity ATM)
• Kes 200 cash withdrawal fee (Non-Equity ATM)
• Agency fees apply for agent transactions (tiered)
• No charges for POS and Ecommerce transactions.

Key Features

• PIN for POS & ATM transactions
• Contactless
• 3Dsecure for Ecommerce transactions
• Instantly printed at branch /indented
• International acceptance.

What You Require to Sign Up

1. Existing Equity account
2. KRA PIN
3. Original and copy of national ID /passport.

Transaction Process

• Card transactions on debit cards are real time.

Complaints Handling Process

• • Lodge complaint at any of our branches, via call center, info@equitybank.co.ke or website: https://equitygroupholdings.com/ke/. We will record your feedback and issue you with a reference number.
  • We will acknowledge you feedback within 48hours.
  • If we cannot resolve the complaint immediately, we will advise on the next cause of action and when to expect feedback from us.
  • We will endeavor to resolve the complaint within 7 working days. However, should we require more time to it, we will keep you updated with progress every 7 days until the complaint is resolved.
  • Should the resolution not meet your satisfaction, feel free to get back to us with your concerns and we will review the issue and resolution and revert to you.

Potential Risks

• Do not share PIN with anyone.
• If the card is suspected to be compromised, report to the nearest branch or call 0763000000 or stop the card through the self-service option on the Equity Mobile App & Equity Online.
• Avoid sharing your full card number, expiry date and card verification value with anyone
• Always keep your cards safe. In case the card is misplaced/lost, this should communicate to the bank to block the card immediately .The cardholder can also self-block the card through the Equity APP.

Rights and Obligations

• T & Cs of products are available on website and as part of account opening form.
• Data privacy policy included in customer onboarding and account opening forms