Premium Cards

With our premium debit cards you will enjoy the following benefits:

1. Worldwide acceptability: Access your funds at millions of outlets and withdraw cash from millions of ATMs displaying the MasterCard or Visa sign worldwide.

2. Purchase goods and services: Pay for goods and services at supermarkets, hotels, hospitals, fuel stations and other outlets at no charge.

3. Secure: Much safer than carrying cash. Only you can use your card. If you lose your card, your money is still safe. Use your PIN to authorize transactions.

4. Access foreign currency while travelling: Get the local currency of the country you visit.

5. Exclusive discounts & offers

Potential Risks

• Do not share PIN with anyone.
• If the card is suspected to be compromised, change the PIN at an ATM location.
• Avoid sharing your full card number, expiry date and card verification value with anyone
• Always keep your cards safe. In case the card is misplaced/lost, this should communicate to the bank to block the card immediately .The cardholder can also self-block the card through the Equity APP.

Transaction Process

• Card transactions on debit cards are real time.

• Requirements.

  • Existing Equity account
  • KRA PIN
  • Original and copy of national ID /passport.

  Complaints Handling Process

  • Lodge complaint at any of our branches, via call center, info@equitybank.co.ke or website: https://equitygroupholdings.com/ke/ We will record your feedback and issue you with a reference number.
  • We will acknowledge you feedback within 48hours.
  • If we cannot resolve the complaint immediately, we will advise on the next cause of action and when to expect feedback from us.
  • We will endeavor to resolve the complaint within 7 working days. However, should we require more time to it, we will keep you updated with progress every 7 days until the complaint is resolved.
  • Should the resolution not meet your satisfaction, feel free to get back to us with your concerns and we will review the issue and resolution and revert to you.

  Rights and Obligations

  • T & Cs of products are available on website and as part of account opening form.
  • Data privacy policy included in customer onboarding and account opening forms

• What You Require to Get Equity Mastercard Premium Cards

  To get a Equity Mastercard Premium Cards simply open an Equity Bank Account and get one instantly.

With our World Cards you will enjoy the following benefits:

• 

  

• What You Require to Get Equity Mastercard World Cards

  To get a Equity Mastercard World Cards simply open an Equity Bank Account and get one instantly.