Prepaid Cards

Why you Should Get an Equity PrePaid Card

•  24 hours access to your account through POS, Ecommerce, Agency banking & ATM machines
• Convenient for Online transactions
• Companion for debit card therefore reduces account exposure to many transactions.
• Worldwide acceptance
• SMS alerts for card transactions.

• Both Equity and non-Equity account holders.

• Do not share PIN with anyone.
• If the card is suspected to be compromised, report to the nearest branch or call 0763000000 or stop the card through the self-service option on the Equity Mobile App & Equity Online.
• Avoid sharing your full card number, expiry date and card verification value with anyone
• Always keep your cards safe. In case the card is misplaced/lost, this should communicate to the bank to block the card immediately. The cardholder can also self-block the card through the Equity APP.

• Card transactions on prepaid cards are real time.

• Lodge complaint at any of our branches, via call center, info@equitybank.co.ke or website: https://equitygroupholdings.com/ke/ We will record your feedback and issue you with a reference number.
• We will acknowledge you feedback within 48hours.
• If we cannot resolve the complaint immediately, we will advise on the next cause of action and when to expect feedback from us.
• We will endeavor to resolve the complaint within 7 working days. However, should we require more time to it, we will keep you updated with progress every 7 days until the complaint is resolved.
• Should the resolution not meet your satisfaction, feel free to get back to us with your concerns and we will review the issue and resolution and revert to you.

• T & Cs of products are available on website and as part of account opening form.
• Data privacy policy included in customer onboarding and account opening forms