Sendwave

Key Features

Customers in Kenya can receive money sent from the USA via below channels:

1. Bank account (Equity accounts or third party Bank accounts)
2. Mobile Wallet (Mpesa or Airtel Money)

Benefits

1. Service easily accessible to senders via an APP. Senders are not required to visit a physical location to send money.
2. Speed of delivery: Service allows instant transfers to mobile wallets, Equity Bank accounts and same day delivery to other Banks in Kenya.

Requirements

• For senders – signing up on the Sendwave APP available on Playstore or Appstore and providing all the required KYC details.

• For receivers – sharing valid mobile or account number details with the sender.

Ideal for

• Receiving money sent from the USA to Kenya

Charges

• Beneficiaries are not charged to receive funds

Transaction Process

1. Sign up to the SendWave APP on your android or IOS device and key in valid KYC information.

2. Follow simple steps as prompted.

Complaints Handling Process

• Receiver contacts the sender. The sender in turn contact’s the Sendwave customer Support team.

• If the issue requires resolution in collaboration with the Bank, the Sendwave customer support team contacts Equity Bank partner support team via MoneyTransfer@equitybank.co.ke for resolution.