Smallworld

Key Features

Customers in Kenya can receive money sent from the UK via below channels:

1. Bank account (Equity accounts or third party Bank accounts)
2. Mobile Wallet (Mpesa or Airtel Money)

Benefits

1. Fast - Instant or same day service to over 90 countries worldwide.
2. Trusted - Over 15 million customers worldwide trust us with their global money transfer needs 

Requirements

• For senders – signing up on the APP available on Playstore or Appstore and providing all the required KYC details.

• For receivers – sharing valid mobile or account number details with the sender.

Ideal for

• Receiving money sent from the UK and Europe to Kenya

Charges

• Beneficiaries are not charged to receive funds

Transaction Process

1. Sign up on the Smallworld APP available on Playstore or Appstore and key in valid KYC information.

2. Provide details of the transfer and preferred mode of collection by receiver (Mobile or Bank account)

Complaints Handling Process

• Receiver contacts the sender. The sender in turn contact’s the Smallworld customer Support team.

• If the issue requires resolution in collaboration with the Bank, the Smallworld customer support team contacts Equity Bank partner support team via MoneyTransfer@equitybank.co.ke for resolution.