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Western Union
Western Union is now available on Equity Mobile and Equity Online. You can send and receive money from your phone or personal computer.
How to Send & Receive Funds on Equity Mobile & Equity Online
View the video on how to send and receive funds.
One of the most overarching money transfer platforms, Western Union, provides vast reachability and reliability allowing you to perform your financial transactions with minimal geographical limitation.
With over 500,000 agents spread out in more than 200 countries, millions of people can enjoy the convenience. Its fast and simple, available to both Equity bank account holders and non-account holders alike.
Advantages of Using Western Union on Equity Online & Mobile.
- Fast: Send or receive money in minutes
- Convenient: Transact anywhere, anytime from your phone or PC.
- User-friendly experience: Easy to navigate and use.
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Western Union Services offered.
- Inbound/receive money: Transfer of money from outside the country into Kenya.
- Outbound/send money: Transfer of money from within Kenya payable to any Agent location
- Local: Transfer of money from one town to another within Kenya payable in any of our Western Union locations.
- Western Union Quick Pay: This is a service that allows customers to send money to companies that are already listed in the western union service and money is deposited into their accounts.
- D2B (Direct to Bank) Western Union APN service: This is a service that allows customers to send money to companies that are already listed in the western union service and money is deposited into their accounts.
- Pay at Amazon: This service allows customers to pay for goods purchased online via Amazon.
Ideal for
- Receiving money from over 200 countries via cash pick up instantly at any Equity Bank branch. Service is also accessible to non-Equity customers.
- Sending money to over 200 countries via any Equity Bank branch.
Requirements
a.) Valid KYC documents.
b.) Receivers should present a 10-digit reference number received from the sender to cash out funds at any Equity Bank Branch.
Charges
Beneficiaries are not charged to receive cash.
Charges associated with the send service are dependent on the receiver’s country.
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Complaints Handling Process
- Customer Visits any Equity Bank Branch.
- Bank Customer Service officer raises the issue on CRM, detailing the necessary information regarding the dispute.
- IMT officer receives the issue. If the issue should be resolved by the partner, IMT officer escalates to the Western Union customer support mail group for resolution.
- A case number is assigned for the raised issue, and this may be used for following up.
- Issues are acknowledged by the Western Union support team within 24 hours and resolved within 48 hours.
- Upon resolution of issue, IMT officer relays feedback to Customer service officer at the branch via CRM.
- Customer service office informs the customer.
You can still enjoy western union services across our Equity branches countrywide.
Visit Western Union website to learn more at https://www.westernunion.com/us/en/home.html
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