Jijenge Account

What Your Require to Open a Jijenge Account

• Individuals (singly or jointly) -Original Identification document & KRA Pin.

Sign up Process

1. Visit your nearest Equity bank branch
2. Present the required documents and fill out the application form
3. The bank will then process your application and you can start banking with us.
4. For any further clarification, fill the form below and we will get back to you.

Potential Risks

• To safeguard funds in your account, do not share your account details with anyone posing as Equity staff asking for your account information.
• If you suspect your account information has been compromised, please communicate to the bank immediately.

Transaction Process

• Cash transaction on account happens on a real-time basis.

Complaint Handling Process

• Lodge complaint at any of our branches, via call center, info@equitybank.co.ke or feedback link TALK TO US. We will record your feedback and issue you with a reference number.
• We will acknowledge your feedback within 48hours.
• If we cannot resolve the complaint immediately, we will advise on the next cause of action and when to expect feedback from us.
• We will endeavour to resolve the complaint within 7 working days. However, should we require more time to it, we will keep you updated with progress every 7 days until the complaint is resolved.
• Should the resolution not meet your satisfaction, feel free to get back to us with your concerns and we will review the issue and resolution and revert back to you.

Rights and Obligations

• T & Cs of products are available on website and as part of account opening form.
• Data privacy policy included in customer onboarding and account opening forms